{"id":436,"date":"2025-03-13T06:17:00","date_gmt":"2025-03-13T05:17:00","guid":{"rendered":"https:\/\/www.supervillaliptov.sk\/?page_id=436"},"modified":"2026-09-22T06:14:10","modified_gmt":"2026-09-22T04:14:10","slug":"vseobecne-obchodne-podmienky","status":"publish","type":"page","link":"https:\/\/www.supervillaliptov.sk\/en\/vseobecne-obchodne-podmienky\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"<p class=\"wp-block-paragraph\">GTC (General Terms and Conditions)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The operator of the accommodation and this website is a limited liability company<br>GPT media, sro limited company ID: 36441236, VAT ID: SK2022165178, VAT ID:<br>2022165178, registered in file number 72523\/L, District Court \u017dilina, email:<br>info@gptmedia.sk, phone: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.. \/hereinafter referred to as the \u201cOperator\u201d\/<br>&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>CONTRACTING PARTIES<br>1.1 The operator SUPERVILLA Liptov, as a tenant, offers and provides<br>accommodation services on the side<br>one and a third person as a subtenant \/for the purposes of this document as a &quot;Guest&quot;\/, who may<br>be a natural person or a legal entity (acting through a statutory body<br>or through an authorized representative) who fills out the reservation form on<br>the Operator&#039;s website: www.supervillaliptov.sk necessary for the conclusion of the Contract<br>short-term sublease and thereby agrees with its wording, on the other hand.<br>\u00a0<\/li>\n\n\n\n<li>ESTABLISHMENT OF A CONTRACTUAL RELATIONSHIP<br>2.1 The contractual relationship between the Operator and the Guest is established on the basis of the Contract for<br>short-term sublease of a villa, of which these General Terms and Conditions are an integral part<br>part of.<br>2.2 Guest by completing an order in the reservation form on the website<br>Operator: www.supervillaliptov.sk and by clicking on the relevant consents, concludes the Agreement<br>on the short-term sublease of the villa \/hereinafter referred to as the &quot;contract&quot;\/ and at the same time express your consent to<br>the content of these &quot;General Terms and Conditions&quot;, &quot;Accommodation Regulations&quot; and<br>&quot;Personal Data Protection&quot;, thereby confirming their unconditional acceptance and accepting them without reservations.<br>The contract is concluded no later than the moment of confirmation of receipt of the reservation form.<br>The Operator without reservations, or in the case of reservations by the Operator with confirmation<br>receipt and acceptance of the amended terms and conditions by the Guest.<br>2.3 Persons under the age of 15 may use the services offered by the Operator,<br>exclusively accompanied by an adult.<br>\u00a0<\/li>\n\n\n\n<li>PRICE OF STAY, OR RENT<br>3.1 Prices for villa stays are contractual prices.<br>3.2 The price for the stay is understood as the price stated at the time of booking. The price includes accommodation and<br>services to the extent specified in the order - upon reservation and also VAT 2023%.<br>3.3 Any discounts announced by the Operator after the date of receipt of the order<br>The Operators do not entitle the Guest to a discount on the previously agreed price.<br>\u00a0<br>4 PAYMENT TERMS<br>4.1 The guest is obliged to pay a deposit of 100% of the total price of the stay within 1 day<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">from the date of booking. In case of failure to meet the deposit payment deadline,<br>The operator is entitled to cancel the reservation of the stay.<br>4.2 The advance payment can be made in cash, by bank transfer, or by deposit to<br>the Operator&#039;s bank account (not by postal order), with the payment deadline<br>is considered the day on which the relevant amount is credited to the Operator&#039;s bank account. In the case of<br>When paying the deposit, it is necessary to indicate the variable symbol - reservation number. Operator<br>Immediately after the deposit is paid, the Guest will be sent an invoice for the amount paid to the Guest&#039;s email address.<br>specified in the reservation.<br>5 GUEST RIGHTS AND OBLIGATIONS<br>5.1 The basic rights and obligations of the Guest include:<br>5.1.1 the right to proper provision of contractually agreed and paid services,<br>5.1.2 the right to cancel your stay at any time before the start of the services by withdrawing from<br>contracts,<br>5.1.3 the right to protection of personal data and information about the purpose of stay, which are specified in<br>in the contract and other documents, before unauthorized persons in accordance with applicable laws.<br>5.2 The Guest&#039;s basic obligations include:<br>5.2.1 conclude a contract with the Operator for the short-term sublease of the villa, either<br>by confirming the reservation form, to which the Short-Term Rental Agreement is attached<br>villa, or by signing the contract sent by email and sending it to the Operator, or<br>by signing the contract upon taking over the sublease object,<br>5.2.2 provide the operator with the cooperation necessary for proper security and<br>provision of services, i.e. to completely and truthfully fill out the necessary documents, including notification of changes in<br>these data,<br>5.2.3 ensure that persons under the age of 15 are accompanied and supervised by an adult participant in<br>during the stay. Persons aged 15-18 may only enter into a sublease agreement with<br>with the consent of their legal representative,<br>5.2.4 use the villa with its accessories exclusively for accommodation and recreation for oneself and the registered guests<br>persons in a maximum number of 8 persons (in words: eight), with the possibility of 1 extra bed for 1 person,<br>5.2.5 maintain order in the villa, behave in accordance with good manners and principles of decency<br>neighborly coexistence,<br>5.2.6 comply with all relevant safety, hygiene and fire regulations, as well as<br>all regulations relating to environmental protection,<br>5.2.7 pay the price of the stay to the operator according to the specified conditions; by paying<br>also means payment of a deposit as stated above, provided that the deposit is in the amount of the price<br>residence,<br>5.2.8 arrive at the villa at the specified date and time and at the invitation of the reception staff<br>present an identity document,<br>5.2.9 a foreign national is obliged to fill out and sign an official form on reporting residence<br>according to Section 113 of Act No. 404\/2011 Coll., which will be received at the reception upon handover and collection<br>villas, WHAT OFFICIAL FORM???<br>5.2.10 to comply with the villa&#039;s accommodation rules. In the event of a serious violation of the accommodation rules,<br>the Operator is entitled to exclude the Guest from the stay, whereby the Guest loses the right to<br>other services and also loses the right to a refund for services not yet used,<br>5.2.11 refrain from actions that could endanger or damage the health and property of others<br>Guests, the Operator, or the villa owner, or the service provider, or otherwise restricted them,<br>5.2.12 notify the Operator of the need for repairs to the villa and allow them to be carried out,<br>5.2.13 on the day of departure, the Guest is obliged to vacate the villa and hand it over to the Operator.<br>no later than 10:00 a.m. In case of late handover of the villa after this date,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Operator is entitled to charge the Guest a fee of 100% from the price for the villas valid in<br>given<br>day, unless otherwise agreed,<br>5.2.14 if the Guest does not check in no later than 9:00 p.m. on the day of the start of the stay, it is considered<br>failure to start the stay, unless otherwise agreed in advance. In such a case, you<br>The villa operator reserves the right to offer the villa to other Guests,<br>5.2.15 The Guest is not allowed to enter the room or other areas of the villa without prior consent.<br>The operator is not allowed to move the equipment, carry out any modifications, repairs or<br>interference with telephones, radio or television receivers, or<br>electrical network or other installation,<br>5.2.16 to pay for any damage caused to the villa equipment or the villa where he\/she used the service<br>services or by intentional or negligent act or omission, or by<br>The guest, or the persons staying with him (or their animals) have violated their obligations<br>Guest.<br>5.3 The Operator is not responsible for things that the Guest forgot during their stay in the villa, or<br>lost. The operator will register and store the Guest&#039;s found and forgotten items for a period of<br>1 month from the date of their discovery. After this period, the operator shall hand over<br>forgotten things that have obvious value for waste disposal, to the local<br>Lost and found department. ???<br>VLen, upon request, will send forgotten items to the Guest on a pre-arranged basis.<br>paid packaging and postage costs. and in this<br>In this case, the Guest bears the costs of sending.<br>5.4 Smoking is not permitted. In case of violation of this prohibition, the Operator is entitled to<br>charge the Guest an amount equal to the deposited Security Deposit.<br>5.5 The Operator is not responsible for items brought into the villa by the Guest, nor for damage to<br>things left behind in the villa.<br>5.6 The villa allows the entry and accommodation of pets in the villa only if specifically and expressly<br>agreed terms in the written sublease agreement.<br>5.7 Guests are not allowed to use their own electrical or gas appliances in the villa. This<br>the restriction does not apply to the use of electrical appliances installed in the room<br>or portable electrical devices used for the Guest&#039;s personal hygiene (shaving machines,<br>hair dryer, mobile device charger, etc.).<br>&nbsp;<\/p>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>CHANGES AND CANCELLATION OF CONTRACTUALLY AGREED SERVICES<br>6.1 Before the start of the stay<br>6.1.1 The Guest may notify the Operator in writing that a person other than the Guest will participate in the stay.<br>the person listed in the reservation, with the data also being provided in the notification<br>new Guest and the reservation will be changed by the Operator according to the new<br>facts, as long as the number of guests remains the same, in the event of an increase in the number of guests,<br>The operator reserves the right to insist on the original content of the agreed services, or<br>insist on concluding an amended sublease agreement taking into account the change in essential terms<br>the terms of the contract and the associated pricing details.<br>6.2 After the start of the stay<br>6.2.1 If circumstances arise on the part of the Guest, based on which the Guest is unable to fully or partially<br>does not exhaust the agreed services, the Guest is not entitled to a refund or discount on the price<br>the service in question\/deposit paid.<\/li>\n\n\n\n<li>WITHDRAWAL FROM THE CONTRACT, WITHDRAWAL FEE<br>7.1 Withdrawal by the Guest<br>7.1.1 The guest may withdraw from the contract at any time before the start of the stay. Effects of withdrawal<br>occur on the day on which the Operator receives a written notice of withdrawal from<br>contract to the e-mail address provided on the operator&#039;s website: www.supervillaliptov.sk. Guest<br>is<br>then obliged to pay the Operator a severance pay (cancellation fees from the total price<br>residence), which is due immediately. The operator will deduct the paid amount from the severance pay<br>a deposit from the Guest, which he received based on the reservation.<br>7.1.2 The amount of the severance pay is as follows and depends on the length of the period before the start of the<br>stay: free of charge up to 14 days before arrival. The guest will pay 100 % of the total reservation price in<br>in case of cancellation within 14 days before arrival. If the guest does not show up for the stay, it will be<br>he was charged 100 % of the total booking price.<br>7.1.3 The length of the time period (i.e. the relevant number of days) for calculating the severance pay shall<br>The day on which the stay was cancelled is also included; the day of the start of the stay is not included.<br>(i.e. day of arrival).<br>7.1.4 The following are also considered withdrawal from the contract:<br>a. Change of contract requested by the guest (change of stay date and number of persons), if not from<br>feasible on the part of the operator.<br>b. if, due to a change in the number of people in the room\/villa, the room\/villa is occupied by a smaller number of people,<br>than agreed in the contract, the remaining Guests are obliged to pay the price for the stay according to<br>the reserved number of people, according to the valid price list.<br>7.1.5 In the event that the Guest arbitrarily cancels part of the stay during the stay or does not use up the<br>any of the paid services, is not entitled to financial compensation for unutilized services.<br>7.2 by the Operator<br>7.2.1 The operator may withdraw from the contract only in the event of cancellation of the stay by the<br>Guest, or in the event that the Guest breaches his\/her obligations. In such a case<br>In this case, the Guest is obliged to pay the Operator a severance pay as stated above.<\/li>\n\n\n\n<li>CHANGE OR CANCELLATION OF RESERVATION BY THE OPERATOR<br>8.1 In the event that for reasons on the part of the Operator (operational reasons, capacity<br>reasons, etc.) cannot be provided to the Guest or participants of the stay after confirmation<br>reservation reserved services in whole or in part, the Operator informs the Guest of this<br>immediately informs the Guest of the facts by e-mail to the e-mail address provided by the Guest.<br>making a reservation or by phone with a proposal to solve the situation.<br>8.2 If the Guest accepts the Operator&#039;s offer, he\/she is not entitled to any further<br>financial or non-financial compensation or damages.<br>8.3 If the Guest does not accept the Operator&#039;s offer, the Guest&#039;s reservation is cancelled and<br>The Operator will refund the Guest the price paid for the reserved services in the same way,<br>how the Guest made payment for the booked services, depending on the form<br>The Guest chose the payment method when booking the stay, within 14 days from the day following<br>after the day of cancellation of the reservation.<br>8.4 The Operator is not obliged to provide the Guest or participants of the stay with<br>reserved services at all or to the agreed extent in the event of circumstances arising<br>circumstances excluding liability. Circumstances excluding liability are obstacles that<br>occurred independently of the Operator&#039;s will, which prevent the fulfillment of its obligations and cannot be<br>reasonably assume that the Operator would have averted this obstacle or its consequences or<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">overcome, nor could he have foreseen this obstacle at the time of the contractual relationship, i.e.<br>obstacles of so-called force majeure (natural<br>disasters, strikes, wars, catastrophes, supply disruptions, etc.) that do not fall under<br>the Operator&#039;s control and which prevent or disrupt the fulfillment of obligations<br>Operator. In the event of a force majeure circumstance, the Operator is obliged to<br>immediately inform the Guest of this fact, including the expected time of its<br>duration. In such a case, the Operator will agree with the Guest on a method of resolution.<br>the situation individually. However, the guest is not entitled to compensation for any damage<br>arising from circumstances<br>excluding liability.<\/p>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li>PERSONAL DATA PROTECTION<br>9.1 The operator processes personal data in accordance with the requirements<br>REGULATION (EU) 2016\/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on<br>the protection of individuals with regard to the processing of personal data and the free movement of such data,<br>repealing Directive 95\/46\/EC (hereinafter referred to as the &quot;GDPR&quot;) as well as Act No. 18\/2018 Coll. on<br>on the protection of personal data (hereinafter referred to as the &quot;Act&quot;).<br>9.2 The Operator processes the personal data of Guests for the purpose of booking,<br>sales, use of services by Guests in the Operator&#039;s accommodation facilities and controls<br>their use. Personal data are processed for the period necessary to fulfill the purpose<br>processing \u2013 reservations, sales, use of services by Guests in accommodation facilities<br>The Operator and controls their use, but for a maximum period of two years from collection<br>of this data. In the case of accounting documents, the retention period is required by the relevant<br>legislation for ten years. Personal data<br>used for the purpose of booking, selling, using services by Guests in accommodation<br>on the Operator&#039;s facilities and controls over their use are processed by the Operator<br>based on Article 6(1)(b) GDPR, as part of the performance of pre-contractual obligations such as<br>also contractual relationships is the fulfillment of obligations arising from the relevant legislation governing<br>performance of the Operator&#039;s business.<br>9.3 The Operator may process the Guest&#039;s personal data for marketing purposes, in the case of<br>granting explicit consent, which the Guest can grant by filling in the details when making an online reservation, and<br>by clicking on consent to the processing of personal data or directly at the reception with your<br>signature.<br>9.4 Due to legitimate interest in the safety of the accommodated Guests as well as the protection<br>The property operator monitors selected areas of its operations.<br>9.5 The full text of the information on the processing of personal data is published on the website<br>operator www.supervillaliptov.sk and the Guest, by confirming the order, declares that he\/she<br>acquainted with its text.<br>\u00a0<\/li>\n\n\n\n<li>FINAL PROVISIONS<br>10.1 These GTC and the legal relationships arising from them are governed by Slovak law.<br>in order.<br>10.2 Any disputes arising from these GTC and the Contract will be resolved before the competent court.<br>in the Slovak Republic.<br>10.3 The resolution of Client complaints in relation to the Services provided by the villa is governed by<br>Villa&#039;s complaints policy.<br>In the event that the Client - Consumer is not satisfied with the manner in which the Operator<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">has handled his complaint, or believes that the Villa Operator has violated his rights, he has<br>The client has the right to contact the Villa Operator as the seller with a request for redress.<br>10.4 If the Villa Operator responds to the Client&#039;s request according to the previous sentence<br>rejects or does not respond to such a request within 30 (thirty) days from the date of its sending<br>Clients, the client has the right to submit a proposal to initiate alternative dispute resolution of the entity<br>alternative dispute resolution pursuant to Section 12 of Act No. 391\/2015 Coll. on<br>alternative resolution of consumer disputes and amendments to certain laws.<br>10.5 Competent entities for alternative consumer dispute resolution with<br>The villa operator as the seller is:<br>10.6 The Slovak Trade Inspection, which can be contacted for the above purpose at<br>address: Central Inspectorate of the SOI, Department of International Relations and ADR, Prievozsk\u00e1 32,<br>PO Box 29, 827 99 Bratislava, or electronically at ars@soi.sk, or adr@soi.sk,<br>or<br>10.7 other relevant authorized legal entity registered in the list of entities<br>alternative dispute resolution led by the Ministry of Economy of the Slovak Republic<br>(the list of eligible entities is available at<br>page https:\/\/www.mhsr.sk\/obchod\/ochrana-spotrebitela\/alternativne-riesenie-<br>consumer-disputes-1\/list-of-entities-of-alternative-consumer-dispute-resolution-<br>disputes-1, while the Client has the right to choose which of the listed entities<br>alternative dispute resolution will be reversed.<br>10.8 The client may submit a proposal for an alternative resolution of his consumer dispute&nbsp;<br>use an online alternative dispute resolution platform that is available<br>at https:\/\/europa.eu\/youreurope\/business\/dealing-with-customers\/solving-disputes\/online-<br>dispute-resolution\/index_sk.htm.<br>More information about alternative consumer dispute resolution can be found on the website<br>website of the Slovak Trade Inspection: https:\/\/www.soi.sk\/sk\/Alternativne-riesenie-<br>consumer-disputes.soi.<br>These GTC enter into force and effect on 01.03.2025.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>VOP (V\u0161eobecn\u00e9 obchodn\u00e9 podmienky) Prev\u00e1dzkovate\u013eom ubytovania a tejto webovej str\u00e1nky je spolo\u010dnos\u0165&nbsp;&nbsp;s&nbsp;ru\u010den\u00edmobmedzen\u00fdm GPT media, s.r.o. I\u010cO: 36441236, I\u010c DPH: SK2022165178, DI\u010c:2022165178, zap\u00edsan\u00e1 vo vlo\u017eke \u010d\u00edslo 72523\/L, okresn\u00e9ho s\u00fadu \u017dilina, email:info@gptmedia.sk , telef\u00f3n: \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.. \/v \u010fal\u0161om len \u201ePrev\u00e1dzkovate\u013e\u201c\/&nbsp; od d\u0148a vykonania rezerv\u00e1cie. V pr\u00edpade nedodr\u017eania term\u00ednu splatnosti z\u00e1lohy jePrev\u00e1dzkovate\u013e opr\u00e1vnen\u00fd rezerv\u00e1ciu pobytu zru\u0161i\u0165.4.2 Platbu z\u00e1lohy mo\u017eno [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-436","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.supervillaliptov.sk\/en\/wp-json\/wp\/v2\/pages\/436","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.supervillaliptov.sk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.supervillaliptov.sk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.supervillaliptov.sk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.supervillaliptov.sk\/en\/wp-json\/wp\/v2\/comments?post=436"}],"version-history":[{"count":8,"href":"https:\/\/www.supervillaliptov.sk\/en\/wp-json\/wp\/v2\/pages\/436\/revisions"}],"predecessor-version":[{"id":940,"href":"https:\/\/www.supervillaliptov.sk\/en\/wp-json\/wp\/v2\/pages\/436\/revisions\/940"}],"wp:attachment":[{"href":"https:\/\/www.supervillaliptov.sk\/en\/wp-json\/wp\/v2\/media?parent=436"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}